Shipping policy
Last Updated: July 18, 2026
Thank you for shopping with Balummistore! Below you'll find everything you need to know about how we process, ship, and deliver your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, processing may take slightly longer. If there is a significant delay, we will notify you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard International Shipping | 7–20 business days | Calculated at checkout |
| Expedited Shipping (if available) | 5–10 business days | Calculated at checkout |
Please note: Delivery times are estimates and are not guaranteed. Delays may occur due to customs processing, weather conditions, carrier delays, or other factors outside our control.
3. International Shipping
We currently ship to customers internationally, including the United States, United Kingdom, Canada, Australia, and select other countries.
Important information for international orders:
- Orders may be subject to import duties, taxes, and customs fees, which are determined by your local customs office
- These charges are the responsibility of the customer and are not included in the item price or shipping cost
- We recommend checking with your local customs office for more information before placing an order
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment's progress.
Please allow 24–48 hours after receiving your tracking number for tracking information to update.
5. Shipping Delays
While we work with reliable shipping partners, delays can occasionally happen due to:
- Customs inspections and clearance
- Local courier delays
- Severe weather conditions
- High shipping volume during peak seasons (holidays, sales events)
If your order is significantly delayed beyond the estimated delivery window, please contact our support team and we'll do our best to assist you.
6. Incorrect Shipping Address
Please double-check your shipping address at checkout. Balummistore is not responsible for orders shipped to an incorrect address provided by the customer.
If you notice an error after placing your order, contact us immediately — we'll do our best to update the address before the order ships, but we cannot guarantee changes once an order has been processed.
7. Lost or Missing Packages
If your tracking shows your order as delivered but you haven't received it:
- Check with neighbors or building management
- Contact your local courier/post office with your tracking number
- If the issue isn't resolved, contact our support team and we'll investigate further
If a package is confirmed lost in transit (not delivered and not locatable), we will work with you on a replacement or refund in accordance with our Refund Policy.
8. Multiple Items / Split Shipments
If you order multiple items, they may ship separately and arrive at different times, depending on stock availability and shipping origin. You will receive tracking information for each shipment.
9. Contact Us
If you have any questions about your shipment or this policy, please reach out:
Balummistore Email: [balummistores@gmail.com] Website: balummi.store